Effective Date Jan. 1, 2012 (last updated, December 01, 2016)
This Policy describes how Papa John’s International Inc. (“we” or “us”) treat personal information on our websites including www.papajohns.com , our mobile sites and apps. By interacting with us on our sites and platforms, you agree to the terms in this Policy.
For example, we might collect your name and street address if you register on our site. We might also collect your phone number or email address.
For example, we collect your credit card number if you make a purchase.
We collect the information you post in a public space on our site. We also collect information when you contact us.
We may collect information like your gender and age. We may also collect your zip or postal code. We might collect this when you contact us or enter a promotion.
If you use our website, we may collect information about your mobile device, operating system, or web browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location. We might look at how often you use the app and where you downloaded it.
For example, if you register with us, sign up for our emails or enter a promotion. We also collect information if you contact us. We collect information if you submit orders through our websites or mobile apps.
We use tracking tools like browser cookies and web beacons. To learn more about these tools and how you can control them, click here. We collect information about users over time when you use this website. We may have third parties collect personal information this way. We also collect information from our mobile apps.
For example, our business partners may give us information about you. Social media platforms may also give us information about you
For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
For example, we might use your information to respond to your customer feedback. We may use your information to contact you about your orders or rewards.
We may use your information to make our website and products better. We might use your information to customize your experience with us.
We may use information to protect our company, our customers, and our websites.
For example, we might provide you with information about new products, restaurants in your area, and special offers (with your consent, where required). We might also use your information to serve you ads about products and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. We may also use push notifications on our mobile apps.
We may contact you about your account or feedback. We might also contact you about this Policy or our website Terms of Use.
We use information as otherwise permitted by law or as we may notify you.
For example, we share information with vendors who send emails for us. We may also share information with companies that operate our websites or run a promotion. When we use third party service providers, we require them to handle your personal information in accordance with this Policy, and audit them for compliance.
For example, we share information with third parties, like corporate affiliates and franchisees, for their marketing purposes.
For example, we will share information with third parties who co-sponsor a promotion. These partners may send you information about events and products by mail or email (with your consent, where required).
For example, we will share information to respond to a court order or subpoena. We may share it if a government agency, investigatory body, or law enforcement requests it. We might share information when we are investigating potential fraud.
For example, in the event of a corporate amalgamation, reorganization, change of control or sale, we may share your personal information (such as our customer list).
We may share information for other reasons we may describe to you
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. This consent is sought by Papa John’s International Inc. and you can contact us at the toll-free telephone number, email address or mailing address below. You can unsubscribe from receiving commercial electronic messages at any time. To stop receiving our promotional emails or text messages, log in to your account and change your settings or follow the instructions in any promotional message you get from us.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.
You can control cookies and tracking tools.
To learn how to manage how we - and our vendors - use cookies and other tracking tools, please click here.
For example, you can turn off the GPS locator or push notifications on your phone.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email to privacy@papajohns.com, or write to us at the address listed below. Indicate in your letter that you are a California resident making a "Shine the Light" inquiry.
Consumer Services Team
Attention: Privacy Officer
P.O. Box 99900
Louisville, Kentucky 40269-0900
Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this Policy. Please mark your inquiries "COPPA Information Request." Parents, you can learn more about how to protect children's privacy on-line here.
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect the personal information within our custody or control with appropriate organizational, technological and physical safeguards.
We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.
If you click on a third party link, you will be taken to platforms we do not control. This Policy does not apply to the privacy practices of those platforms. Read the other companies’ privacy policies carefully. We are not responsible for these third parties.
Our site may also serve third party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.
If you have any questions about this Policy or want to correct or update your information, please email us at privacy@papajohns.com.
You can also write to us or call at:
Papa John's International, Inc.
P.O. Box 99900
Louisville, Kentucky 40269-0900
We collect personal information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. To do this, we use several common tracking tools. Our vendors may also use these tools. These may include browser cookies. We may also use web beacons, flash cookies, and similar technologies.
We use tracking tools:
We and our partners display interest-based advertising using information gathered about you over time across multiple websites or other platforms. This might include apps.
Interest-based advertising or "online behavioral advertising" includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your shopping habits or online activities. These ads might be served on websites or on apps. They might also be served in emails. We might serve these ads, or third parties may serve ads. They might be about our products or other companies’ products.
To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others.
We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That might include past purchases made offline or online. Or, it might include online usage information.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.
Our Do Not Track Policy: Some websites have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.
If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
Options you select are browser and device-specific.
The US Self-Regulatory Program for Online Behavioral Advertising program and Digital Advertising Alliance of Canada’s AdChoices program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes. To opt out of having your online behavior collected for advertising purposes, click here. Choices you make are both browser and device-specific.